Customer Service

Real estate management is what we do, but service is what sets us apart.  We are diligent in delivering consistent, timely, superior-quality service, every hour of the day, every day of the week.  We know that clients don’t want to hear about commitment – they just want to see it.  As a company, we have made a commitment to ourselves and to our clients to deliver the best service that we can from both an internal and an external standpoint.  We believe so strongly in service as a factor in our success that we call it the

                                                                 

Our guiding principles are:  

  1. Service starts from the inside out . . . treat your internal customers well

  2. Recognize and value relationships

  3. Strong relationships build trust

  4. When we work together we can accomplish anything

  5. Each and every interaction has a direct impact on the way we deliver our service

  6. Every single role in this company is important

Our service approach extends not only from employee to client but from employee to employee.  To achieve and deliver high level service on a consistent basis, we must treat each other as “clients” vs. just co-workers.  Meeting deadlines, being accountable and delivering on promises from an internal standpoint has an effect on the final delivery of service to our clients.  Understanding that service starts from the inside out is fundamental to truly being able to deliver customer service excellence.